TERMS OF BUSINESS
These terms of business (Agreement) represent the agreement made between you and Monster Insurance Services Ltd trading as Income Assured, under which we will provide non-advised (execution only) protection insurance services (life assurance, critical illness insurance, permanent health insurance, accident, sickness and unemployment insurance, sports equipment, clothings and personal effects insurance, sports travel insurance and private medical insurance) to you. Under the FCA definition we are a ‘restricted’ firm as Income Assured does not give advice on mortgages, investments or pensions.
All work carried out is subject to these terms except where changes are expressly agreed in writing by both parties or where we have the right to amend these terms by giving notice to you.
This agreement shall be governed and construed in accordance with English law. English courts shall have exclusive jurisdiction to settle any dispute arising from this agreement. You and we irrevocably agree to submit to such jurisdiction and irrevocably waive any objection to any such action or proceeding being brought in those courts. The language of this agreement is English and we will communicate with you in English. All execution of business will take place at the firm’s head office address in Unit 7, Penwith Business Centre, Long Rock, Penzance, Cornwall, TR20 8HL.
In this agreement the expressions ‘we’, ‘us’ and ‘our’ refer to Monster Insurance Services Ltd and the expressions ‘you’ and ‘your’ refer to you, the client. FCA means the Financial Conduct Authority.
Monster Insurance Services Ltd is authorised and regulated by the FCA which regulates the financial services industry in the UK. Their address is 25 North Colonnade, Canary Wharf, London E14 5HS. You can check the FCA’s Register on their website www.FCA.gov.uk Monster Insurance Services Ltd FCA reference is 730780.
Unless we notify you otherwise, you will be classed as a “Retail Client” which means that you will receive full protection under the rules of the FCA and be eligible to refer complaints to the Financial Ombudsman Service (FOS).
Non-advised services to be provided by us to you
You will not receive advice or a recommendation from us for any of our policies.
We may ask some questions to narrow down the selection of products that we will provide details on. We will disclose to you the specific terms of the policy as well as any disadvantages to the product, such as exemptions or areas of cover that are excluded to you. You will then need to make your own choice about how to proceed.
Awareness of policy terms
When a policy is issued, you are strongly advised to read it carefully as it is that document, policy wording. schedule, key facts document and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in any doubt over any of the policy terms and conditions, please ask us, or the policy underwriters direct, to clarify promptly.
Disclosure – your responsibilities
It is your responsibility to provide complete and accurate information when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Failure to disclose information pertaining to your insurance, or any inaccuracies in information given, could result in your insurance policy being invalid and treated as if it never existed, or cover not operating fully. If any of the information provided by you changes after you have purchased the policy and during the period of the policy, you must provide the insurer with details.
It is important that you ensure all statements you make on proposal forms, claims forms and other documents are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any questions are true and accurate before signing or agreeing the terms of the policy. Please ensure you have read the policy summary carefully to see if they apply to your circumstances.
If you have already bought insurance from us you should read all the enclosed documents. You should make sure the documents are accurate and contact us if the documents contain any errors. If your policy does not meet your needs or you do not understand it please inform us immediately. You must tell us as soon as possible about any changes that could affect your insurance. If you do not do this we will assume that the information we hold about you is correct.
Fees and commission
We offer products from a range of insurers for life assurance, critical illness insurance, permanent health insurance, accident, sickness and unemployment insurance, sports equipment, clothings and personal effects insurance, sports travel insurance and private medical insurance. Where you may have a specific need or circumstance (such as being involved in hazardous occupations or sporting pursuits) this may limit the number of firms that will offer terms.
Where we arrange a regulated insurance product we will, with your understanding, take the commission paid by the insurance provider. Where required, the amount of commission will be disclosed to you in cash terms prior to the completion of any business. If you cancel your policy there may be a claw back of commission by the insurance provider.
Where we arrange a non-regulated insurance product you are reminded of your right to be advised of the level of commission that we receive from the insurance provider.
We will not charge a fee for any work undertaken.
For Direct Debit payments, you are responsible for the prompt payment of your premiums.
Where a Direct Debit is set up but there aren’t sufficient funds, there may be further attempts to collect the outstanding premiums.
We have no obligation to fund any premiums on your behalf, and neither ourselves or the relevant insurance company can be held responsible for any loss which you may suffer as a result of a policy being cancelled or otherwise prejudiced, due to the late payment of a premium where the delay is attributable to you or the authorised payee.
Discounts & cancellation fees
We offer two options to pay for the Sports Equipment, Clothing & Accessories Policy, these are monthly or annually. When purchasing this policy annually with one up-front payment, a 25% discount is applied, when compared to paying for the policy on a monthly basis. The following cancellation charges apply to annual discounted policies only; the initial 25% discount received will be charged back to the policy for each calender month the policy has been in force, along with a mid-term policy cancellation fee of £36.00.
In arranging your policy it will be necessary for us to create records about your personal circumstances and insurance arrangements. These records will be maintained and kept by us for as long as required by FCA rules.
Communicating with you
Where appropriate, we use non-encrypted email for communicating with you, unless you tell us not to do so. You should be aware that email and other modes of electronic and/or internet communication are not secure or error free methods of communication, and information sent in this way can be intercepted, lost, destroyed, arrive late or be incomplete. Similarly, communications on a mobile phone are not secure and can be intercepted.
If you do not want us to communicate with you by email or by mobile phone, please let us know.
We will take all reasonable care to ensure that confidentiality is maintained in all communications with you and will take all reasonable precautions to check for common viruses before sending information electronically. By instructing us to act, you agree that Monster Insurance Services Ltd. will not be liable to you for any loss or damage which you may suffer or incur as a result of our proper use of such communication channels.
In order for us to maintain our service standards, when you make a purchase through Income Assured you may receive communication via email, from a service ratings provider (for example Feefo, Trust Pilot etc.), this will allow you to rate the service you received from us and leave a review in support of that service.
Information on our products can be downloaded in PDF format from our website, but can be provided in paper format if requested.
This agreement shall be governed and construed in accordance with English law. English courts shall have exclusive jurisdiction to settle any dispute arising from this agreement. You and we irrevocably agree to submit to such jurisdiction and irrevocably waive any objection to any such action or proceeding being brought in those courts. The language of this agreement is English and we will communicate with you in English.
Monster Insurance Services Ltd. has a formal complaints procedure. If you have a complaint about the service you receive please write to Compliance Officer, Monster Insurance Services Ltd., Unit 7, Penwith Business Centre, Long Rock, Penzance, Cornwall, TR20 8HL. Or by emailing [email protected] Alternatively telephone: 0203 871 8467.
If you feel that your complaint is not handled to your satisfaction you may subsequently complain to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, Tel: 0207 676 1000. Web: www.financial-ombudsman.org.uk/contact/index.html
We cannot guarantee the solvency or continuing solvency of an Insurer used and do not accept liability for losses arising in this regard.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most types of insurance business are covered:
Insurance Business: Non-compulsory insurance provision (both general and life insurance): protection for 90% of the claim, with no upper limit.
We will advise you of any changes in your protection. Further information about compensation arrangements is available directly from the Financial Services Compensation Scheme and their website; http://www.fscs.org.uk.
We are not authorised to handle or control client money. Where we collect premiums this is under the basis of risk transfer. This means that premiums we collect from you and refunds of premiums are held in a client money bank account. By virtue of Agreements we hold with Insurers we collect premiums and make refunds as their agent. Therefore, once we have collected premiums from you, those premiums are treated as having been paid to the Insurer. Refunds of premiums are treated as received by you when they are paid over to you. We settle premiums to Insurers after deduction of our commission, and in accordance with the terms of our Agreements with those Insurers but we will not withdraw our commission until we have received the premium from you. We will not accept any other money or cheques unless it is a cheque in settlement of an invoice for our fees, charges, or disbursements.
We may accept instructions from you by telephone, in writing, in person or by email. We do, however, reserve the right to request that you confirm any instructions in writing, in any form we specify, either before or after we act upon your instructions. Where we enter into this Agreement with two or more individuals jointly, we will accept instructions from any one of those individuals on behalf of all the individuals, unless agreed otherwise with you in writing.
We do not process any customer claims. In the event of needing to make a claim, please visit the claims section of our website where you will find the dedicated claims helpline number for your policy.
Conflicts of interest
Occasions can arise where we, or one of our clients, will have some form of interest in the business that we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.
The information displayed within the Income Assured web pages should be used as a guide only. Details, availability and prices may change.
These web pages do not constitute a part of any contract.
Income Assured shall not be liable for any damages to, or viruses that may infect your computer equipment, software, data or other property as a result of your access to, use of, or browsing of this website, or your downloading of any materials, data, text or images.
The copyright in the information contained in this website belongs to Monster Insurance Services Ltd.
The ‘controller’ of your data is Peter Preston (the individual appointed).
The ‘processor’ of your data is Monster Insurance Services Ltd (the firm).
Consent to the lawful processing of your data
Information about you and your personal data is subject to the General Data Protection Regulation (GDPR). The Information Commissioners Office (ICO) regulates Data Protection in the UK.
The purpose of processing your data is for the provision of financial services and the administration and management of your protection contracts.
“Processing” your data includes obtaining, recording or holding information or data, transferring it to other companies associated with us, such as, product providers, investment service providers, fund managers, platforms, the FCA or any other statutory, governmental or regulatory body for legitimate purposes.
Also, where relevant, to solicitors, professional advisers, such as our auditors and compliance consultants and other credit agencies and other third parties to enable us to conduct business on your behalf.
You may be assured that we will treat all personal and sensitive personal data as confidential and will not process it other than for legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. You also have the right to have any inaccurate information rectified and to have the processing of your data restricted if the data is inaccurate.
Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
“Personal data” means any information relating to an identified or identifiable natural person (“data subject“). This includes “sensitive data”, such as your age, medical details, health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health or sex life and sexual orientation, genetic data or biometric data.
Some of this information may be required for applications for protection insurance. If at any time you wish us or to cease processing your personal or sensitive personal data please contact the Controller of your data (as above). If you wish us to complain about how your data has been processed please contact the Controller. You also have the right to contact the Information Commissioners Office if you are not satisfied.
The right to be forgotten
You do have the “right to be forgotten” – to have your data removed or destroyed in certain circumstances, such as, the data is incorrect or it has been processed unlawfully. Under the FCA regulations we are required to hold our information on you for certain periods of time, indefinitely in some circumstances. By signing this agreement you are giving your explicit consent to hold your records under the rules of the FCA, provided it is held and processed correctly.
We will not use your information to market you or sell your information to third parties.
We use third parties to electronically store client data. We have fully researched and checked all third parties we use and rely upon and keep this information under constant review. We may also use the ‘cloud’ to store your data and we will ensure that the storage of data is secure and held within the EEA. If data is held outside of the EEA we will take action to make sure your data is equally secure and protected.
By agreeing to this Agreement you are giving your explicit consent for your data to be held by our carefully selected third party service providers and for us to use the cloud to store your data, where necessary.
Where we need to receive information on you from a third party, for example, a doctor, we will in the first instance ask you to complete a letter of authority to allow us to obtain the necessary information.
You are entitled to have access to your personal data and sensitive personal data held by us.
Data protection statement
As a firm we have conducted a risk analysis of where there could be risks to your data. We have taken every possible step to ensure that were your data is stored by third parties that we have completed full due diligence on them to ensure your data is safe. We have also taken steps to ensure your data is held securely internally as well.
We will only use third parties who are subject to the same Data Protection rules as we are.